ORDER AND SHIPPING

SHIPPING AND DELIVERY

 

Items purchased will be sent to Canada with UPS express services and internationally with DHL express services. Purchases may not be shipped to P.O. boxes or APO/FPO addresses. All purchases will be shipped with an express service and a tracking number. A shipping confirmation with the tracking number is emailed to you as soon as your purchase has been shipped. If you have questions about the delivery of your purchase, please contact a sales representative via email at: info@3paradis.com

Orders are shipped from Montreal, Canada within 3 business days after we receive the payment unless specified differently. 3.PARADIS cannot be responsible for unanticipated delays, including national and international holidays.

 

 

 

INTERNATIONAL ORDERS

 

3.PARADIS is pleased to offer free shipping worldwide. 

Unfortunately, 3.PARADIS INC. is not responsible for duties and custom fees that may apply on international orders.




EXCHANGE/RETURN  POLICY

 

3.PARADIS wants to ensure your complete satisfaction. All items are quality controlled and checked for faults before they are shipped to customers. 

We reserve the right, at our sole discretion, to change or modify our exchange policy at any time.

We only accept returns if items are defective or damaged. All returns must be requested by sending an email to Info@3paradis.com within 14 days of receiving the Item(s).

All exchanges must be requested by sending an email to Info@3paradis.com. within 14 days of receiving the item(s). Please use this as a reference for your subject line: ‘’Exchange request, order #XXXX’’. Be sure to include : your name, email, and order number. If the Item you would like is no longer available or the exchange is not accepted it will not make it eligible for a refund.

Once an exchange is accepted and the new size/item is put aside, the original item must be shipped back at the customer's expense. A copy of the original receipt or a proof of purchase must accompany the exchange to be validated. 

You are encouraged to ship your exchange using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your item.

You will receive an email notification once your item is received, another once we have evaluated the item(s) condition and again when we ship the exchanged items. Please allow 10/14 days business days for the new items to be shipped.

Item(s) must be sent back in original/saleable condition, Unharmed, unworn, unaltered, free from any odors, still in its original packaging and with all hang tags and labels attached.

3.PARADIS reserves the right to refuse the return of any merchandise that does not meet the above criteria. In such instances, the product(s) will be sent back to the customer at the customer's expense.

COLLABORATION ITEMS ARE CONSIDERED FINAL SALE AND ARE NOT ELIGIBLE FOR EXCHANGE OR REFUND.

ALL PURCHASES OF SALE ITEMS ARE CONSIDERED FINAL SALE AND ARE NOT ELIGIBLE FOR EXCHANGE OR REFUND. 

EXCHANGED ITEMS ARE CONSIDERED FINAL SALE AND ARE NOT ELIGIBLE FOR ANOTHER EXCHANGE OR REFUND.

SHIPPING COSTS ARE NON-REFUNDABLE.

WE DO NOT OFFER CREDIT NOTES. ALL REFUNDS WILL BE RETURNED TO THE ORIGINAL FORM OF PAYMENT.

IF YOU HAVE ANY QUESTIONS ABOUT OUR EXCHANGE POLICY OR REQUIRE ANY ADDITIONAL INFORMATION, PLEASE CONTACT US AT info@3paradis.com



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